FAQ

Frequently Asked Questions

Everything you need to know about shopping at TheoScriptura

Orders & Shipping

How long does shipping take?

We use print-on-demand fulfillment, so each item is made fresh for you. Typical delivery times:

  • Production: 2-5 business days
  • US Shipping: 3-7 business days
  • International: 7-21 business days

You'll receive tracking information via email once your order ships.

Do you ship internationally?

Yes! We ship to most countries worldwide. International shipping costs and delivery times vary by location. You'll see exact shipping costs at checkout.

Can I track my order?

Absolutely! Once your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your account.

Products & Sizing

What are your products made of?

We use premium materials from our print-on-demand partners:

  • Hoodies & Sweatshirts: 80% ring-spun cotton, 20% polyester (or 100% cotton options)
  • T-Shirts: 100% combed ring-spun cotton
  • Tote Bags: 100% organic cotton (eco-friendly!)
  • Notebooks: Hardcover with premium paper

How do I find my size?

Each product page includes a detailed size chart. Our apparel tends to run true to size. When in doubt:

  • For a relaxed fit: Order your regular size
  • For an oversized look: Size up one
  • If you're between sizes: Go up for comfort

How should I care for my items?

To keep your TheoScriptura apparel looking great:

  • Machine wash cold, inside out
  • Tumble dry low or hang dry
  • Do not bleach or iron directly on prints

Returns & Exchanges

What's your return policy?

Because each item is made-to-order specifically for you, we cannot accept returns for change of mind. However, we stand behind our quality:

  • Damaged items: Full replacement or refund
  • Wrong item received: Full replacement at no cost
  • Print defects: Full replacement or refund

Contact us within 30 days of delivery with photos of the issue, and we'll make it right.

My order arrived damaged. What do I do?

We're sorry to hear that! Please email support@theoscriptura.com with:

  • Your order number
  • Photos of the damage
  • Brief description of the issue

We'll respond within 24-48 hours with a solution.

Mission & Impact

Where does my money go?

Great question! After production and shipping costs, proceeds from this store directly fund TheoScriptura.com—a free Bible study platform that provides:

  • 8+ free Bible translations (WEB, KJV, BSB, ASV, and more)
  • AI-powered verse insights and commentary
  • Free study groups and community features
  • Reading plans and spiritual growth tracking

Your purchase literally keeps theological resources free for believers worldwide.

What is TheoScriptura?

TheoScriptura is a guided Scripture study platform that combines AI-powered insights with timeless theological wisdom from Matthew Henry, John Calvin, John Wesley, and contemporary scholarship. It's designed to make deep Bible study accessible to everyone—completely free.

Visit theoscriptura.com to learn more.

Are your products ethically made?

Yes! We partner with print-on-demand suppliers who prioritize ethical manufacturing. Our eco tote bags use organic cotton, and many products are WRAP-certified or use sustainable materials. Print-on-demand also means zero excess inventory waste.

Other Questions

Do you offer gift cards?

Not yet, but we're working on it! In the meantime, feel free to purchase items and ship them directly to your gift recipient.

Can I suggest new designs?

We'd love to hear your ideas! Email us at support@theoscriptura.com with your suggestions. We're always looking for new ways to help you wear your faith.

Do you offer bulk or church group discounts?

Yes! For orders of 10+ items, contact us at support@theoscriptura.com and we'll work out special pricing for your church, small group, or ministry.

Still Have Questions?

We're here to help! Reach out and we'll get back to you within 24-48 hours.

Contact Support